Terms of Service

01Agreement to These Terms

These Terms of Service form a binding agreement between you and RED STONE TECHKNOWLEDGE. By browsing this website, submitting an enquiry, accepting a quotation or receiving services, you confirm that you accept these terms and that you will comply with them. If you do not accept these terms, do not use the website and do not engage the workshop.

Where you act on behalf of an organization, you confirm that you have authority to bind that organization, and references to you include that organization. These terms apply together with any signed services agreement, and where the two conflict on a matter specific to a project, the signed agreement prevails for that project only.

02Definitions

In these terms, the Company means RED STONE TECHKNOWLEDGE. The Client means the person or organization that engages the Company or uses this website. Services means systems design, integration, interface work, data mapping, rollout and support activities provided by the Company.

Deliverables means the documents, configurations, designs, reports and other materials the Company produces for the Client. Working Copy means a temporary copy of Client data created to complete a task. Agreement means these terms together with any signed services agreement and any accepted quotation.

03Eligibility and Authority

This website and the Services are intended for professional and commercial use. You must be at least eighteen years old and legally capable of entering a contract to engage the Company. The Company does not direct its services to children and does not knowingly accept engagements from them.

You are responsible for ensuring that any person you nominate to interact with the Company, including staff members and contractors, is authorised to provide instructions and access on your behalf. Instructions given by a nominated person are treated as instructions given by you unless you tell us otherwise in writing.

04Use of This Website

This website is provided for information about the Company and its Services. You may read, print and share the content for your own internal purposes. You must not attempt to disrupt the website, gain unauthorised access to any part of it, or use automated tools to extract content at a rate that harms availability.

You must not copy, republish or resell substantial parts of the website, use the Company name or branding in a way that suggests an endorsement you do not have, or use the website for any unlawful purpose. The Company may suspend access where it reasonably believes that the website is being misused.

05Service Engagements

An engagement begins when a quotation is accepted or a services agreement is signed. The engagement covers the services described in those documents and nothing else. Additional work is quoted and agreed separately so that scope remains clear for both parties.

The Company delivers work through a defined method: foundation survey, design and documentation, build and proof, and reinforcement. The Client cooperates with that method by providing accurate information, timely decisions and reasonable access. Where a phase cannot begin because information or access is missing, the schedule shifts accordingly and the Company will record the reason.

Either party may propose a change to scope. A change takes effect only when both parties confirm it in writing, and the Company will explain the effect on cost and schedule before seeking that confirmation.

06Quotations and Orders

Quotations are prepared from the information available at the time and remain valid for thirty days unless stated otherwise. A quotation is not an offer until the Company accepts it in writing as a confirmed engagement.

Where a survey reveals that the actual environment differs materially from the description used to prepare a quotation, the Company will tell the Client and provide a revised quotation. The Client is not obliged to accept a revised quotation, and if it declines, either party may end the engagement for the affected work without penalty.

07Fees and Payment

Fees are stated in the agreed currency and are exclusive of applicable taxes, duties and third party costs unless the quotation says otherwise. Third party costs such as hardware, licences, shipping and site charges are passed through with the Client approval, and the Company does not add a hidden margin to those items.

Unless agreed otherwise, invoices are payable within thirty days of the invoice date. The Company may request a deposit before work begins and may invoice progress payments at defined milestones. Late payment may attract interest at the rate stated in the quotation or, where none is stated, at a reasonable commercial rate permitted by law.

The Client is responsible for any bank charges, currency conversion costs and withholding taxes that apply to a payment. If a payment is withheld, the Company may suspend work after giving reasonable notice and an opportunity to resolve the matter.

08Client Responsibilities

The Client provides accurate and complete information about existing systems, including known faults, undocumented changes and any constraints that could affect the work. The Client also provides timely access to sites, equipment and personnel, and nominates a person who can make decisions on the Client behalf.

The Client is responsible for maintaining valid licences, consents and permissions for any system the Company is asked to work on, and for ensuring that any data supplied to the Company may lawfully be processed for the purpose of the engagement. The Client must tell the Company about any requirement that restricts where data may be stored or accessed.

09Scheduling and Access

Work is scheduled in agreed windows that respect the Client operational needs. Where a window is missed because of an event under the Client control, the Company may charge reasonable standby or rescheduling costs if incurred, and will provide evidence of those costs on request.

The Company will give reasonable notice of any change to a scheduled window and will work to protect the Client uptime. Access arrangements, including any escort, safety briefing or permit requirement, are agreed in advance so that field work can begin without delay.

10Deliverables and Records

Deliverables are produced in the formats agreed in the quotation. The Company keeps its own reference copy of design records so that support and future work remain possible, and it retains project logs for the period described in the Privacy Policy.

Records are written to be accurate at the time of handover. The Client accepts that systems change after handover and that later changes made by the Client or by a third party may reduce the accuracy of a record. The Company is not responsible for errors introduced by changes it did not make or authorise.

Where a Client requests a document in a specific format or standard, the Company will confirm whether that format is supported before work begins. If conversion is required after the event, it may be treated as a separate piece of work.

11Intellectual Property

The Company retains ownership of its pre existing methods, templates, reference designs and know how. The Client receives a licence to use the Deliverables for its internal business purposes on payment of the agreed fees. Unless expressly agreed in writing, that licence does not permit resale or redistribution of the Deliverables to third parties.

Where a Deliverable is created specifically for the Client, the position on ownership is stated in the services agreement. The Company will always be able to retain a reference copy for support, insurance and portfolio purposes, with confidential details masked.

12Confidentiality

Each party will protect the confidential information of the other with at least the same care that it applies to its own confidential information, and will use it only for the purpose of the engagement. Confidential information includes designs, configurations, credentials, commercial terms and any data that is not generally known.

These obligations do not apply to information that is already public, that is independently developed, or that must be disclosed by law. Where disclosure is required by law, the party under the obligation will, where permitted, notify the other party before disclosing.

Confidentiality obligations survive the end of an engagement for as long as the information remains confidential, and they bind staff and contractors who are given access to the information.

13Data Protection

Each party will comply with the data protection law that applies to it. Where the Company processes personal data on behalf of the Client, the Client remains the controller and the Company acts on documented instructions, using the data only as needed to deliver the Services.

The Company maintains appropriate security measures, limits access to personnel who need it, and deletes or returns working copies at the end of an engagement in line with the agreed retention schedule. The Privacy Policy on this website explains more about how personal data is handled, and it is incorporated into these terms by reference.

14Support and Reinforcement Contracts

Support and Reinforcement Contracts are governed by the specific terms agreed for the contract, including response windows, coverage hours, escalation paths and any exclusions. Where a matter falls outside a support contract, it is treated as project work and quoted separately.

A support contract does not cover faults caused by changes made by the Client or by a third party without Company involvement, by equipment that has reached end of life against the Company written advice, or by events outside reasonable control. The Company will always explain the reason when it declines cover.

Support contracts renew for the period stated in the contract unless either party gives notice of its intention not to renew. Fees for a renewed period are stated before renewal and are agreed rather than assumed.

15Warranties and Disclaimers

The Company warrants that it will provide the Services with reasonable skill and care, in accordance with the agreed specification, and that personnel assigned to an engagement hold the competence required for their tasks. If a Deliverable does not meet the agreed specification, the Company will correct it at no additional charge provided the matter is reported within a reasonable time.

The website is provided on an as available basis. The Company does not warrant that the website will be free of interruption or error, and it may change or withdraw content without notice. Nothing on the website is technical advice for a specific environment until it is confirmed in a written engagement.

To the extent permitted by law, all other warranties, whether express or implied, are excluded. Nothing in these terms excludes any warranty or right that cannot lawfully be excluded.

16Limitation of Liability

To the extent permitted by law, the Company is not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of data, or loss of business opportunity, however those losses arise and whether or not the possibility was known.

The total liability of the Company under an engagement is limited to the fees paid by the Client for the services giving rise to the claim, or to the amount stated in the signed services agreement where one is given. Where a claim arises from a support contract, liability is limited to the fees paid for that contract in the twelve months preceding the claim.

These limits do not apply to liability that cannot lawfully be limited, including liability for fraud, for wilful misconduct, or for death or personal injury caused by negligence where the law prohibits exclusion.

17Indemnity

The Client indemnifies the Company against claims, losses and reasonable costs arising from data or systems supplied by the Client that the Client was not entitled to provide, from instructions that breach a third party right, or from use of a Deliverable in a manner not permitted by the Agreement.

The Company indemnifies the Client against claims that a Deliverable created solely by the Company infringes a third party intellectual property right in Singapore, provided the Client promptly reports the claim and allows the Company to manage the response.

18Suspension and Termination

Either party may terminate an engagement for convenience by giving thirty days written notice, in which case the Client pays for work performed and for non cancellable commitments properly incurred up to the termination date. Either party may terminate immediately if the other commits a material breach that is not remedied within fourteen days of written notice.

The Company may suspend Services if an invoice remains unpaid after the due date and after reasonable notice, or if continuing work would create a safety, security or legal risk. Suspension does not remove the Client obligation to pay for work already performed.

On termination, each party returns or destroys the other confidential information, the Company delivers the work in progress that has been paid for, and any provision that by its nature should survive, including confidentiality, intellectual property and liability limits, continues to apply.

19Force Majeure

Neither party is liable for a failure or delay caused by an event outside reasonable control, including natural events, public health measures, government action, utility or network failure, industrial action or failure of a critical supplier. The affected party will notify the other promptly and will take reasonable steps to reduce the impact.

If a force majeure event continues for more than sixty days, either party may end the affected work by written notice, and the Client pays for work performed and non cancellable commitments incurred before the event.

20Governing Law and Disputes

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute that cannot be resolved by discussion. Before starting proceedings, both parties agree to attempt in good faith to resolve the matter through direct discussion between senior representatives.

If direct discussion does not resolve the matter within thirty days, the parties may agree to mediation before a mutually acceptable mediator in Singapore. Nothing in this clause prevents either party from seeking urgent relief from a court where delay would cause harm.

21Changes to These Terms

The Company may update these terms to reflect changes in law, services or operating practice. The effective date at the top of the page shows the current version. Material changes will be brought to the attention of active clients by a reasonable means, such as a direct message or a notice on this website.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in force and the unenforceable provision is replaced by one that achieves the same purpose as closely as the law allows. A failure to enforce a provision is not a waiver of that provision.

22Contact Information

Questions about these terms should be directed to RED STONE TECHKNOWLEDGE at 449 ANG MO KIO AVENUE 10, #04-1727, Singapore - 560449, Singapore (SG). The workshop email address is frontdesk@redstonetech.lat and the telephone number is +16676886441.

These terms, together with any signed services agreement and the Privacy Policy, form the entire agreement between the parties and replace any earlier understanding on the same subject. The English version of these terms is the authoritative version.